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- Japanese expression of regret and atonement are finely tuned to the circumstances. So students of etiquette were quick to note that the apology issued by Sony on Tuesday October 24th, for manufacturing occasionally inflammable laptop batteries, was less than whole-hearted. In a land where shamed executives are not shy of shedding tears during shows of contrition, the seated shallow bow performed by some of the Japanese electronic giant's bosses was deemed a middling act of corporate obeisance. Sony's apology is part of a growing trend for business leaders to say sorry to consumers (and sometimes to workers and shareholders) for corporate shortcomings. Of late, Steve Jobs was widely praised for taking responsibility for Apple's problems over the backdating of share-options. Mark Hurd, Hewlett-Packard's boss, got a critical reaction to his more equivocal "apology" for a recent scandal that swept the American tech firm. As companies appear to be quicker at accepting the blame for failures, the timing and scope of their apologies are coming under ever-greater scrutiny. The oft-touted example of an exemplary corporate reaction to trouble is that of Johnson & Johnson in the early 1980s after several people died after taking a drug called Tylenol. Though the product had been deliberately poisoned with cyanide while on shop shelves the firm's chief executive apologized repeatedly and profusely, production ceased and over 30m bottles were recalled at a cost of some $100m. Despite huge public disquiet about the drug at the time, sales of Tylenol quickly recovered. "Shortcomings" are.... Faults.

- Japanese expression of regret and atonement are finely tuned to the circumstances. So students of etiquette were quick to note that the apology issued by Sony on Tuesday October 24th, for manufacturing occasionally inflammable laptop batteries, was less than whole-hearted. In a land where shamed executives are not shy of shedding tears during shows of contrition, the seated shallow bow performed by some of the Japanese electronic giant's bosses was deemed a middling act of corporate obeisance. Sony's apology is part of a growing trend for business leaders to say sorry to consumers (and sometimes to workers and shareholders) for corporate shortcomings. Of late, Steve Jobs was widely praised for taking responsibility for Apple's problems over the backdating of share-options. Mark Hurd, Hewlett-Packard's boss, got a critical reaction to his more equivocal "apology" for a recent scandal that swept the American tech firm. As companies appear to be quicker at accepting the blame for failures, the timing and scope of their apologies are coming under ever-greater scrutiny. The oft-touted example of an exemplary corporate reaction to trouble is that of Johnson & Johnson in the early 1980s after several people died after taking a drug called Tylenol. Though the product had been deliberately poisoned with cyanide while on shop shelves the firm's chief executive apologized repeatedly and profusely, production ceased and over 30m bottles were recalled at a cost of some $100m. Despite huge public disquiet about the drug at the time, sales of Tylenol quickly recovered. In this article, "finely tuned" means.... Adjusted specifically to.

- Japanese expression of regret and atonement are finely tuned to the circumstances. So students of etiquette were quick to note that the apology issued by Sony on Tuesday October 24th, for manufacturing occasionally inflammable laptop batteries, was less than whole-hearted. In a land where shamed executives are not shy of shedding tears during shows of contrition, the seated shallow bow performed by some of the Japanese electronic giant's bosses was deemed a middling act of corporate obeisance. Sony's apology is part of a growing trend for business leaders to say sorry to consumers (and sometimes to workers and shareholders) for corporate shortcomings. Of late, Steve Jobs was widely praised for taking responsibility for Apple's problems over the backdating of share-options. Mark Hurd, Hewlett-Packard's boss, got a critical reaction to his more equivocal "apology" for a recent scandal that swept the American tech firm. As companies appear to be quicker at accepting the blame for failures, the timing and scope of their apologies are coming under ever-greater scrutiny. The oft-touted example of an exemplary corporate reaction to trouble is that of Johnson & Johnson in the early 1980s after several people died after taking a drug called Tylenol. Though the product had been deliberately poisoned with cyanide while on shop shelves the firm's chief executive apologized repeatedly and profusely, production ceased and over 30m bottles were recalled at a cost of some $100m. Despite huge public disquiet about the drug at the time, sales of Tylenol quickly recovered. The "timing and scope" of their apologies refers to..... When they apologize and the reason for their apology.

- Japanese expression of regret and atonement are finely tuned to the circumstances. So students of etiquette were quick to note that the apology issued by Sony on Tuesday October 24th, for manufacturing occasionally inflammable laptop batteries, was less than whole-hearted. In a land where shamed executives are not shy of shedding tears during shows of contrition, the seated shallow bow performed by some of the Japanese electronic giant's bosses was deemed a middling act of corporate obeisance. Sony's apology is part of a growing trend for business leaders to say sorry to consumers (and sometimes to workers and shareholders) for corporate shortcomings. Of late, Steve Jobs was widely praised for taking responsibility for Apple's problems over the backdating of share-options. Mark Hurd, Hewlett-Packard's boss, got a critical reaction to his more equivocal "apology" for a recent scandal that swept the American tech firm. As companies appear to be quicker at accepting the blame for failures, the timing and scope of their apologies are coming under ever-greater scrutiny. The oft-touted example of an exemplary corporate reaction to trouble is that of Johnson & Johnson in the early 1980s after several people died after taking a drug called Tylenol. Though the product had been deliberately poisoned with cyanide while on shop shelves the firm's chief executive apologized repeatedly and profusely, production ceased and over 30m bottles were recalled at a cost of some $100m. Despite huge public disquiet about the drug at the time, sales of Tylenol quickly recovered. Another word for "whole-hearted" is.... Sincere.

- Japanese expression of regret and atonement are finely tuned to the circumstances. So students of etiquette were quick to note that the apology issued by Sony on Tuesday October 24th, for manufacturing occasionally inflammable laptop batteries, was less than whole-hearted. In a land where shamed executives are not shy of shedding tears during shows of contrition, the seated shallow bow performed by some of the Japanese electronic giant's bosses was deemed a middling act of corporate obeisance. Sony's apology is part of a growing trend for business leaders to say sorry to consumers (and sometimes to workers and shareholders) for corporate shortcomings. Of late, Steve Jobs was widely praised for taking responsibility for Apple's problems over the backdating of share-options. Mark Hurd, Hewlett-Packard's boss, got a critical reaction to his more equivocal "apology" for a recent scandal that swept the American tech firm. As companies appear to be quicker at accepting the blame for failures, the timing and scope of their apologies are coming under ever-greater scrutiny. The oft-touted example of an exemplary corporate reaction to trouble is that of Johnson & Johnson in the early 1980s after several people died after taking a drug called Tylenol. Though the product had been deliberately poisoned with cyanide while on shop shelves the firm's chief executive apologized repeatedly and profusely, production ceased and over 30m bottles were recalled at a cost of some $100m. Despite huge public disquiet about the drug at the time, sales of Tylenol quickly recovered. In this article, "oft-touted" means.... Frequently mentioned.

- Jill ____ all ____ money on books. will spend / her