- You are a desktop support analyst. A user has asked for EFS to be configured on his Windows XP Professional computer. What would you enable on the computer to be able to unencrypt files if the user's private key has been deleted?   recovery agent

- You are a local network administrator. Your network is made up of three active directory domains with 2000 Windows XP Professional computers and 250 Windows 2000 Server computers. The local HR manager has asked you to configure his Windows XP Professional computer so that people across the enterprise can access a specific folder called statsdata. What should you tell him?   You must establish trust relationships between the three active directory domains (if they are not in the same forest) and then add each of the domain users groups from each of the three domains with read access to the folder.

- You are a network administrator. Jane Smith in accounting has moved on to new opportunities. Fred Jones, a new employee, has replaced Jane in accounting. Which one of the following actions would you take to allow Fred access to all of Jane's resources?   Rename Jane's account to Fred's name.

- You are an administrator of a network that consists of 50 Windows XP Professional computers and 6 Windows 2000 Server computers. The network was just upgraded to Windows XP from Windows NT 4.0. The users are complaining that they cannot run all the applications that used to run on their Windows NT 4.0 workstations. What group would you add them to so they can run all the applications that they used to run?   Power Users

- You are an administrator of a small office. There are 10 Windows XP Professional computers. To connect to the Internet, you have shared an Internet connection. One of the users in the office cannot connect to your computer to access the Internet. When you run ipconfig on his computer, you see that the address assigned to his computer is 10.1.54.232. Which of the following address ranges should his IP address fall between?   192.168.0.1 and 192.168.255.254

- You are in charge of configuring TCP/IP for all the clients and servers on your network. All clients are DHCP enabled. When you first installed the DCHP Server, a Class B subnet mask was chosen. You have reconfigured the DHCP server to use a Class C subnet mask. A user calls and says she cannot connect to any servers on the network. What command would you tell the user to type to find out her IP Address?   Ipconfig /all

- You are responsible for all new drivers that are introduced into your network composed of 100 Windows XP Professional computers. How can you ensure that only drivers that have been tested by Microsoft are installed?   From the System icon in the Control Panel, set the digital signature to Block - Prevent the installation of all unsigned files.

- You are the help desk manager. You are creating a chart that will allow the help desk analysts to understand the differences between built-in global groups and built-in local groups. Which of the following are built-in local groups? Select all that apply.   Guests

- You are the help desk manager. You are creating a chart that will allow the help desk analysts to understand the differences between built-in global groups and built-in local groups. Which of the following are built-in local groups? Select all that apply.   Administrators

- You are the help desk manager. You are creating a chart that will allow the help desk analysts to understand the differences between built-in global groups and built-in local groups. Which of the following are built-in local groups? Select all that apply.   Power Users

- You are the network administrator for a network that has 50 users who dial in from home. A help desk analyst has asked you to explain the differences between SLIP and PPP. Which of the following would you tell the analyst apply only to PPP? Select two.   Supports TCP/IP, IPX, and NetBEUI.

- You are the network administrator for a network that has 50 users who dial in from home. A help desk analyst has asked you to explain the differences between SLIP and PPP. Which of the following would you tell the analyst apply only to PPP? Select two.   Supports encryption for authentication.

- You are the network administrator for Balzac Petroleum. You are concerned that certain files are being accessed on your network without proper permissions. What can you do to prevent unauthorized users access?   Remove the default group Everyone and add groups only as needed with the appropriate permissions.

- You are the network administrator of a network that spans two cities. There are 10 Windows 2000 servers and 200 Windows XP Professional computers. To implement name resolution, you decided on LMHOSTS files. Users are complaining that when they try to connect to a server called \\vcrmail in a remote location, it takes a long time to connect. Which of the following could you add to the LMHOSTS file to make the connections faster? Select the best answer.   121.45.6.201 vcrmail #PRE

- You are troubleshooting a connectivity problem and a Windows XP Professional computer. Using the PING command, what would you do first?   Ping the address of 127.0.0.1.

- You have an environment that consists of both Novell 4.1 and Windows 2000 servers. Your clients also need to access the Internet. Which protocols should each client have installed?   TCP/IP

- You have an environment that consists of both Novell 4.1 and Windows 2000 servers. Your clients also need to access the Internet. Which protocols should each client have installed?   NWLink (IPX/SPX)

- You have been monitoring your Windows XP Professional system and want to verify whether the processor is overburdened. What counters would you be looking at, and what values would help you decide whether another processor is required?   If processor time is more than 90% and the interrupt time is greater than 15%.

- You have decided to implement policies that will allow users to maintain a certain desktop configuration standard. You want to allow users the ability to change some personal settings, however. What do you need to do to make sure each user maintains his own settings if he shares a computer?   Do nothing; local profiles will take care of each user's settings

- You have installed a PCI video adapter in your new Windows XP Professional computer that already had an onboard video adapter. Which of the following statements is true?   The onboard video adapter will be the secondary adapter.

- You installed Windows XP Professional in a dual-boot environment with Windows 98. Someone converted the boot partition to NTFS from FAT32. Windows 98 will no longer boot. How can you fix this?   Reinstall Windows 98 and Windows XP.

- You need to decide the type of media to use to perform your daily backups. What media type does Windows XP Professional support? Select all that apply.   Hard drives

- You need to decide the type of media to use to perform your daily backups. What media type does Windows XP Professional support? Select all that apply.   Floppy disk drives

- You need to decide the type of media to use to perform your daily backups. What media type does Windows XP Professional support? Select all that apply.   Network drives

- You need to decide the type of media to use to perform your daily backups. What media type does Windows XP Professional support? Select all that apply.   Tape drives

- You need to make sure that all users have the same applications ready to use regardless of which computer they use in the office. Which Windows XP Professional feature would you implement?   Group policy

- You receive a call from a user who's just installed a new scanner. Everything appeared to go fine until she shut down the computer last night and turned it on this morning. The system won't reboot. The driver she installed was a third-party driver that caused problems on her system. What should be done to allow the user the most flexibility for supporting herself and preventing support problems?   Set Windows XP to block the installation of unsigned drivers.

- You receive a call from the help desk staff that there is a user who is unable to access a file. They gave the user's account access to the file directly but he still can't access it. What are the possible reasons? Choose all that apply.   The user is a member of a group that has the Deny Access permission.

- You receive a call from the help desk staff that there is a user who is unable to access a file. They gave the user's account access to the file directly but he still can't access it. What are the possible reasons? Choose all that apply.   The file was encrypted by another user.

- You receive a call from the help desk staff that there is a user who is unable to access a file. They gave the user's account access to the file directly but he still can't access it. What are the possible reasons? Choose all that apply.   The user doesn't have access to the directory where the file resides.

- You receive a message that Internet Explorer cannot display an ActiveX control because of security settings. What could cause this error? Choose all that apply.   The site is not in your trusted site list that you have set to low security.

- You receive a message that Internet Explorer cannot display an ActiveX control because of security settings. What could cause this error? Choose all that apply.   The site is listed in the restricted sites list on the computer.

- You store your sensitive documents on a file server in your private directory but you are concerned that other people might have access to your directory. Because of that, you have decided to encrypt your entire directory. In the middle of the encryption process, you receive a message that the disk is full. What's the most likely cause of this message?   The files were automatically decompressed before encryption.

- You want to safely upgrade your 50 Windows 95 computers to Windows XP Professional. What steps could you take to ensure that the computers are compatible with Windows XP before performing the upgrade? Select all possible answers.   Run Winnt32.exe with the /checkupgradeonly switch.

- You want to safely upgrade your 50 Windows 95 computers to Windows XP Professional. What steps could you take to ensure that the computers are compatible with Windows XP before performing the upgrade? Select all possible answers.   Use the Chkupgrd.exe utility from the resource kit.

- Your accounting department is still running a special program to support an online service that was designed prior to the Internet. The last time their program was updated was right after the release of Windows 95. Their systems were running Windows 98 but you've just replaced them with Windows XP Professional machines. When users try to use the application, they are receiving odd errors and in some cases garbled displays. What should be done to resolve this problem?   Use the Program Compatibility options to emulate Windows 98 for the application that is having trouble.

- Your new summer intern has been asked to prepare unattended answer files to help in the installation of Windows XP on several new computers. However, he cannot find the Setup Manager utility on the Windows XP Professional computer you provided for him. Where can you tell him to look to find this utility? Select the best answer.   Setup Manager is part of the resource kit. Simply install the resource kit and the utility will show up under Start, Programs.

- Your office is setting up several new laptop computers with Windows XP Professional for the VPs in the company. The CIO is concerned someone might steal a laptop and copy files to a FAT partition and read its content. How can you be sure the files are secure? Select all that apply.   Be sure all local drives on the laptop computers are NTFS.

- Your office is setting up several new laptop computers with Windows XP Professional for the VPs in the company. The CIO is concerned someone might steal a laptop and copy files to a FAT partition and read its content. How can you be sure the files are secure? Select all that apply.   Enable EFS on all folders you want protected.

- Your organization has three executives who have to print cover letters for the board of directors and want priority access to the printer so these letters will print out first. The other users of the printer often print large-print documents. You've set up another printer for use by the executives and have set appropriate permissions. How should you set up the executive printer object so they will always have first access to the printer?   Set the priority of the printer to 99.

- Your predecessor had created a series of automated tasks that are running on your Windows XP Professional system each day. You are using the Find command to locate these task files on the workstation. What file extension are you looking for?   .Job

- Your sales force does some traveling, but they are not on the road all the time. They work mainly from their office computers, but when they do travel, they take out laptops from the IT laptop pool. Because the laptops are pooled, you want them to have a consistent desktop configuration and not allow changes. What should you do?   Set up the laptops with roaming, mandatory profiles.

- You've set up account policies such that the users must change their passwords periodically and that those passwords must be sufficiently complex. You've even gone so far as to implement a password history. However, you're still finding users that always use the same password on the network. How can you prevent the users from using the same password all the time?   Set the minimum password age account policy to 1 day.