- A brand-new top-of-the-line workstation has just arrived in your office and you are about to install Windows XP Professional for the first time. The system contains a new SCSI controller interface that is not on the HCL, but the system's manufacturer has provided a driver. You tried to install Windows XP following the basic steps, but each time the system restarts, it stops. It seems the system cannot access any of the SCSI drives because the driver is not installed. What should you do to load the new SCSI driver during the installation of Windows XP?   During the first phase of setup, press F6 to load additional drivers for mass storage.

- A client has installed several new drivers from Microsoft and a few third-party ones without realizing it. One of the new third-party drivers has caused damage to his Windows XP Professional computer. He calls you at the help desk and asks, "Why did the system not warn me when I installed this third-party driver?" How should you respond?   A policy governing whether the verification of signatures is to be applied is not enabled.

- A client sends you her system and tells you there are several errors coming up when she starts up. You believe it is a faulty driver for a new piece of hardware she installed. How can you best troubleshoot the problem? Select two answers.   Create a hardware profile called test.

- A client sends you her system and tells you there are several errors coming up when she starts up. You believe it is a faulty driver for a new piece of hardware she installed. How can you best troubleshoot the problem? Select two answers.   Boot the system in the test profile and disable the device and/or services you believe to be at fault.

- A client tries to upgrade his Windows 98 computer to Windows XP Professional. The client calls you at the help desk and asks you why he was unable to join the domain. He is using the same domain, computer, and username as he had in Windows 98. What should you tell him?   A computer account must be created in the domain to allow the Windows XP Professional system to join.

- A client would like to send you a report but tells you her email is unavailable, although she still has access to the Internet for Web browsing. You do not want her to dial in to your office. How can she send you a copy of the report without the risk of sending a virus to your servers?   She can print to one of your office printers that has been shared over the Internet.

- A new technician in the company has read all about RIS-automated installs and would like to implement the procedure in your network. What basic components must be present in the network to allow an RIS-based implementation? Select three answers.   A DHCP server

- A new technician in the company has read all about RIS-automated installs and would like to implement the procedure in your network. What basic components must be present in the network to allow an RIS-based implementation? Select three answers.   A DNS server

- A new technician in the company has read all about RIS-automated installs and would like to implement the procedure in your network. What basic components must be present in the network to allow an RIS-based implementation? Select three answers.   A server running Active Directory

- A new Windows XP Professional system has arrived in your office with a DVD drive. What are the names of the new formats used for hardware decoders providing full-motion video and surround-sound capability used by DVDs? Select all that apply.   MPEG-2

- A new Windows XP Professional system has arrived in your office with a DVD drive. What are the names of the new formats used for hardware decoders providing full-motion video and surround-sound capability used by DVDs? Select all that apply.   AC-3

- A small computer training company has decided to install the software and operating system needed every day for the next day's class. This process involves 125 identical computers that need Windows XP Professional and Office 2000. The setup process manually takes more than eight hours to perform. What should you do that would allow you to rebuild these machines in the quickest fashion?   Use Riprep to prepare an image with Office 2000 installed for installation. Use Remote Installation Services to install the images to each computer.

- A small office has one Windows 2000 server and four Windows XP Professional workstations. What should you do to set up the best configuration?   Set up the Windows 2000 Server as a domain controller and each Windows XP Professional workstation as a member of the domain.

- A user calls the help desk for help in setting up a digital camera on a Windows XP Professional computer. He tells you the device is PnP, and has plugged it into the system, but he is getting errors such as You do not have sufficient rights to perform such a task. What could be the problem and how would you solve it?   Plug and Play assumes the user's logon rights. You must be logged on as an administrator to install hardware.

- Alexander is a member of the Sales and the Accounting groups. You have given the Sales group Read permission and the Accounting group Change permission. Alexander is unable to access the folder. What is the most likely cause of the problem?   Alexander must have No Access assigned to his user account.

- As a junior network administrator, you have been asked to install Windows XP Professional on several types of laptop computers. You notice that the APM features are enabled on some laptops and disabled on others. What could be the reason for this inconsistency? Select two answers.   

The laptop computer is ACPI compliant only

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- As a junior network administrator, you have been asked to install Windows XP Professional on several types of laptop computers. You notice that the APM features are enabled on some laptops and disabled on others. What could be the reason for this inconsistency? Select two answers.   Microsoft has determined that some laptop computers will not support APM properly and therefore does not install APM support.

- As the administrator of a network with a large number of aging systems that are being replaced this year with new machines, you're being asked to develop a plan for the migration. Despite the policy indicating that all files should be saved to the network, you know that many of your users are saving files to their local hard drives. You're particularly concerned about the output of a custom application that your company has written. It saves some important configuration information in MCF files. How should you migrate the user environment from their existing system to the new systems that you're deploying?   Use the User State Migration Tool to transfer settings and files from the old system to the new system.

- As the administrator of a small legal firm, you want to maintain certain desktop configuration standards in the organization. What tool can you use to maintain control?   Group policy

- As the help manager, you need to explain to all the new help desk support staff the different ways to resolve computer names. Which of the following would you tell them can be used for NetBIOS name resolution? Choose all that apply.   lmhosts

- As the help manager, you need to explain to all the new help desk support staff the different ways to resolve computer names. Which of the following would you tell them can be used for NetBIOS name resolution? Choose all that apply.   wins

- As the network administrator, you are auditing specific folders on users' Windows XP Professional computers. A user asks you to explain where she can find out who has been accessing the audited folder on her computer. You tell her about Event view and the security log. When she tries to read the security log, it denies the user access. To what group would she have to be added so she can access the security log?   Administrators